Security and GDPR
Built for GDPR from the first line
What Ellanik does with your calls, where it does it, and the controls you have over all of it.
What we promise, and how it works
It says it is an AI
Every call opens by telling the caller they are talking to an AI assistant, in their language.
Only your information
It answers from the hours, prices and policies you add. When it does not know, it says so instead of guessing.
Processed in the EU
Speech recognition, the voice and the language model all run on EU endpoints.
Deleted on your schedule
Calls are kept for the period you choose, 30 days by default, and then deleted automatically every night.
Export and erase
The data of any customer can be exported or erased on request, everywhere it is stored.
Separated and protected
Each business’s data is kept apart from every other business’s. Sign-in supports two-step verification and team roles.
Who is responsible for what
GDPR speaks of a controller and a processor. Here is how that looks with Ellanik.
You are the controller
You decide why your customers’ data is used and what the assistant may say. The data stays yours.
Ellanik is the processor
We process calls for you to provide the service, nothing else. To put a data processing agreement in place, talk to us.
Controls in your dashboard
Choose how long calls are kept
Export a customer’s data
Erase a customer’s data
Invite and remove team members
Questions about your data?
Tell us what you need to know and we will answer in plain words.